Help Center

Our orders are processed Monday-Friday from 9am-5pm EST. 

Shipping with Daylight Decor is free for nearly all collections. From the time the order is processed, we hope to get your product to you between 7-14 business days*. Please note that we do not capture payment from our customers until an order has shipped. 

*Denotes our current shipping times due to COVID-19 and are subject to change*

After orders are processed you will receive tracking information via e-mail or text message. 

We currently only ship to the United States excluding Hawai'i and Alaska. We hope to ship internationally soon!

At Daylight Decor we want you to love your product so we allow 30-day returns from time of purchase. Unfortunately we can't take back products that were damaged while in the customers care.

In the rare case of your product gets to you damaged, we just require an image of the product as well as the shipping invoice & proof of purchase to process your exchange. 

Where applicable, once your return is inspected your refund will be processed. In all other cases, once you request a refund it will be processed immediately. Please allow 3-7 business days for the funds to become visible in your bank account!

 

Unfortunately, COVID-19 has delayed our efforts in setting up a call center. We are hoping to have our call center set up some time in early-2021.  For now, our customer service experience is handled through our online chat and our e-mails help@daylightdecor.com and info@daylightdecor.com.

Our customer service team is 100% human (for now). Please note that our chat specialists are awesome, but they will only be able to assist you with general inquiries. Please email us at:

help@daylightdecor.com - for information regarding an order you placed

info@daylightdecor.com- for specific product information

Chat Hours:

Weekdays 10AM-5PM

Weekends 11AM-3PM

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Please allow our team a few minutes to connect with you through chat, we are usually assisting other customers. All inquiries sent off hours will be forwarded to info@daylightdecor.com for later review. 

We are as excited to get your order to you as you are to receive it. Please be mindful of our COVID-19 shipping times* before contacting us at help@daylightdecor.com for an update. 

*7-14 business days

For questions related to our products, please e-mail info@daylightdecor.com so one of our product specialists can assist you. Please allow 1-2 business days for our team to reply to your inquiry. To avoid any delays, please be sure to include the name and variant (if applicable) of the product in question.